Purchases

How often a typical customer goes before making a repeat purchase.

Report Descriptions

Purchase Frequency The average number of purchases per customer in the last rolling year.

Number of orders in past 365 days/ number of unique customers in past 365 days.

Time Between Purchases The average number of days a customer takes between making two purchases when looking at the past 365 days.

TBP= 365/(Number of orders in past 365 days/ number of unique customers in past 365 days)

The Time Between Purchases segmentation only include customers whose first purchase was made with that segment, for example a specific product or from a specific state.

You can toggle for 1+ purchases or 2+ purchases. This came about to be able to remove outliers (1+ purchases) who might have only purchased during a mega sale, so you can toggle by 2+ purchases to remove those one offs and not skew the data.

Report	Descriptions
Purchase Frequency	The average number of purchases per customer in the last rolling year. Number of orders in past 365 days/ number of unique customers in past 365 days.
Time Between Purchases	The average number of days a customer takes between making two purchases when looking at the past 365 days. TBP= 365/(Number of orders in past 365 days/ number of unique customers in past 365 days) The Time Between Purchases segmentation only include customers whose first purchase was made with that segment, for example a specific product or from a specific state. You can toggle for `1+ purchases` or `2+ purchases`. This came about to be able to remove outliers (`1+ purchases`) who might have only purchased during a mega sale, so you can toggle by `2+ purchases` to remove those one offs and not skew the data.

Days since First Order is a more detailed cohort analysis metric to look into if interested in these reports.

Updated over 3 years ago

What’s Next

Days since First Order