Returning Customers by Cohort metric tells you the percent of each cohort that comes back every month. It is the number of new individual customers in each month who made 1 returning order.
It is not a cumulative metric.
- Counts the number of customer, each month, who placed at least one returning order
- It's a way to dive deeper into retention and repurchase rate and helps identify the number of customers who're returning often
It's the number of customers that came and made a returning order in the months after that first purchase. Want to know how many customers came back in that first month and placed another order?
You may have a highly consumable product so you are curious if you have a natural loyalty to the product that makes them come back and purchase more. Or you have a drip campaign that tries to encourage people to return and make a purchase 1-2 weeks after their first purchase. This metric will help you see that activity.
If you are running email marketing, you will be able to measure these campaigns. Example: how many customers came back after receiving specific emails, segmented by marketing campaign? You can also see if a specific product is increasing the frequency of when customers come back.
Updated 6 months ago